Overview

Here at Liferay we are committed to producing high quality and secure products.
The security of our products is very important not just to you as our valued customers but also to Liferay, and we have processes in place to ensure that any security-related issues are promptly addressed and that your data is kept secure.

Critical Incident Communication

The Critical Incident Communication process covers incidents from the scenarios listed below:

• Production site is down or when it is severely impacted by an issue*
• Security incidents are detected and
• Data breaches occur

We will reach out to the designated Critical Incident Contact role (CIC role) when one of these scenarios happens.

*Note: we use a service to monitor the URLs provided by the customers. The service reports when the URL is down/inaccessible. However, it is possible that the monitoring service misses an incident because of different reasons (for example: it would fail if the provided URL is incorrect or if there are more critical URLs that we are not aware of).

Manage Your Critical Incident Contact

In order to effectively communicate incidents of any nature to you in a timely manner, please be sure to appoint one person from your team as the Incident Contact on Customer Portal. Also, please feel free to share a secondary contact as backup to be reached in case you would not be available when we try to reach out to you.

To learn more about how to manage  your Incident Contacts, please see: How do I manage my Incident Contacts?

Questions?

Please contact Liferay Support or your Customer Success Manager for any additional information.

 

Additional information

• How can I get information about incidents and scheduled maintenances?
• Incidents and Uptime Status