Before Opening
Back to Before Opening
- Before Opening a Clustering Ticket
- Before Opening a Document Library Ticket
- Before Opening a LAR/Staging Ticket
- Before Opening a Liferay API Ticket
- Before Opening a Liferay Performance Ticket
- Before Opening a Liferay Sync Ticket
- Before Opening an Accessibility Ticket
- Before Opening an Activation Key Ticket
- Before Opening an Authentication Ticket
- Before Opening an Upgrade Ticket
- Before Opening a Portal Deployment Ticket
- Before Opening a Search/Indexing ticket
- Before Opening a Security Ticket
- Before Opening a Shutdown/Inoperable System Ticket
- Before opening a ticket related to VPN on Liferay PaaS
- Before Opening a User Interface (UI) Ticket
- Before Opening a Web Content Management Ticket
Before Opening a Web Content Management Ticket
The following article outlines a short checklist of questions to ask and steps to take before opening a web content management ticket in Help Center. By taking a moment to go through this checklist before opening a Help Center request, you're ensuring the fastest possible resolution for the particular issue.
Resolution
For each ticket, please attach your latest portal-ext.properties file as well as the latest output of the patching-tool info command specific to the environment.
For web content management tickets specifically, please work through the following checklist and include the resulting information when you create a ticket:
- Is your database using UTF-8 encoding?
- Provide Liferay with complete logs including full exceptions.
- If using any Templates and Structures, please attach them.
- Is any of the content too long for the database to handle? VARCHAR (75)
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