Before Opening
Volver a Before Opening
- Before Opening a Clustering Ticket
- Before Opening a Document Library Ticket
- Before Opening a LAR/Staging Ticket
- Before Opening a Liferay API Ticket
- Before Opening a Liferay Performance Ticket
- Before Opening a Liferay Sync Ticket
- Before Opening an Accessibility Ticket
- Before Opening an Activation Key Ticket
- Before Opening an Authentication Ticket
- Before Opening an Upgrade Ticket
- Before Opening a Portal Deployment Ticket
- Before Opening a Search/Indexing ticket
- Before Opening a Security Ticket
- Before Opening a Shutdown/Inoperable System Ticket
- Before opening a ticket related to VPN on Liferay PaaS
- Before Opening a User Interface (UI) Ticket
- Before Opening a Web Content Management Ticket
Before Opening a User Interface (UI) Ticket
This article provides a short checklist of questions to ask and steps to take before opening a UI ticket in Help Center. By taking a moment to go through this checklist before opening a Help Center request, you're ensuring the fastest possible resolution for the particular issue.
Resolution
For each ticket, please attach your portal-ext.properties file as well as the output of the patching-tool info command specific to the environment.
For UI tickets specifically, please work through the following checklist and include the resulting information when you create a ticket:
- Provide OS/Browser version
- Provide a test case that we can test in an out of the box installation of Liferay
- If you are able to determine that the issue is not occurring with an out of the box installation of Liferay, determine whether the issue is being caused by any customizations
- If it is a customization that is causing the issue, can you narrow down the specific customization causing the problem?
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