Before Opening
Volver a Before Opening
- Before Opening a Clustering Ticket
- Before Opening a Document Library Ticket
- Before Opening a LAR/Staging Ticket
- Before Opening a Liferay API Ticket
- Before Opening a Liferay Performance Ticket
- Before Opening a Liferay Sync Ticket
- Before Opening an Accessibility Ticket
- Before Opening an Activation Key Ticket
- Before Opening an Authentication Ticket
- Before Opening an Upgrade Ticket
- Before Opening a Portal Deployment Ticket
- Before Opening a Search/Indexing ticket
- Before Opening a Security Ticket
- Before Opening a Shutdown/Inoperable System Ticket
- Before opening a ticket related to VPN on Liferay PaaS
- Before Opening a User Interface (UI) Ticket
- Before Opening a Web Content Management Ticket
Before Opening a Liferay Sync Ticket
This article outlines some simple guidelines for working with Subscription Services on any Liferay Sync Issue.
Resolution
When opening up a Help Center ticket for Liferay Sync, make sure to include the following to ensure the easiest and fastest resolution possible:
1. Sync Logs
In a typical Windows installation, the logs will be located in a directory like the following: C:\Users\liferay\.liferay-sync\logs.
2. Sync db files
These will be located next to the Sync logs.
- liferay-sync.h2.db
- liferay-sync.lock.db
- liferay-sync.h2.db
3. Screenshots of Sync configurations.
4. Standard Portal Files
- Portal-ext
- Portal logs
- etc.
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