When opening up a Help Center ticket for Liferay Sync, make sure to include the following to ensure the easiest and fastest resolution possible:

1. Sync Logs

In a typical Windows installation, the logs will be located in a directory like the following: C:\Users\liferay\.liferay-sync\logs.

2. Sync db files

These will be located next to the Sync logs.

• liferay-sync.h2.db
• liferay-sync.lock.db
• liferay-sync.h2.db

3. Screenshots of Sync configurations.

4. Standard Portal Files

• Portal-ext
• Portal logs
• etc.