Before Opening
Volver a Before Opening
- Before Opening a Clustering Ticket
- Before Opening a Document Library Ticket
- Before Opening a LAR/Staging Ticket
- Before Opening a Liferay API Ticket
- Before Opening a Liferay Performance Ticket
- Before Opening a Liferay Sync Ticket
- Before Opening an Accessibility Ticket
- Before Opening an Activation Key Ticket
- Before Opening an Authentication Ticket
- Before Opening an Upgrade Ticket
- Before Opening a Portal Deployment Ticket
- Before Opening a Search/Indexing ticket
- Before Opening a Security Ticket
- Before Opening a Shutdown/Inoperable System Ticket
- Before opening a ticket related to VPN on Liferay PaaS
- Before Opening a User Interface (UI) Ticket
- Before Opening a Web Content Management Ticket
Before Opening a Security Ticket
This article provides a short checklist of questions to ask and steps to take before opening a security ticket in Help Center. By taking a moment to go through this checklist before opening a Help Center request, you're ensuring the fastest possible resolution for the particular issue.
Resolution
For each ticket, please attach your portal-ext.properties file as well as the output of the patching-tool info command specific to the environment.
For security tickets specifically, please work through the following checklist and include the resulting information when you create a ticket:
- Please provide a summary of the security issue.
- Please provide steps to reproduce this issue in a clean bundle of the Liferay platform, including the actual behavior and the desired behavior.
- Please provide any relevant screen shots and/or security reports.
Additional Information
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