Before Opening

Before Opening a Document Library Ticket

The following article outlines a short checklist of questions to ask and steps to take before opening a document library ticket in Help Center. By taking a moment to go through this checklist before opening a Help Center request, you ensure the fastest possible resolution for your issue.

Resolution

For each ticket, please attach your portal-ext.properties file as well as the output of the patching-tool info command specific to the environment.

For document libray tickets specifically,