Our global support team communicates with customers in one of the following languages: English, Spanish, Portuguese, Japanese, and Mandarin.  The designated language of support is dependent on the support region, as well as the line of support.

When submitting a Help Center support ticket or communicating to the support team by phone, please describe the issue, or question, in the designated language, as outlined in the table below.

If a request is submitted in a non-designated language, the assigned Support Engineer will request a translation of the issue from the customer, since we are only able to handle requests in the designated languages listed below.

Region	Lines of Support	English	Spanish	Portuguese	Japanese	Mandarin
North America	Tickets (Business Hours)	X
	Phone (Business Hours)	X
	Tickets (After Business Hours)	X
	Phone (After Business Hours)	X
Latin America	Tickets (Business Hours)		X	X
	Phone (Business Hours)	X
	Tickets (After Business Hours)		X	X
	Phone (After Business Hours)	X
Spain	Tickets (Business Hours)	By Request	X
	Phone (Business Hours)	X
	Tickets (After Business Hours)	X
	Phone (After Business Hours)	X
EMEA (Europe, Middle East, Africa)	Tickets (Business Hours)	X
	Phone (Business Hours)	X
	Tickets (After Business Hours)	X
	Phone (After Business Hours)	X
Australia & New Zealand	Tickets (Business Hours)	X
	Phone (Business Hours)	X
	Tickets (After Business Hours)	X
	Phone (After Business Hours)	X
APAC (Asia Pacific Region)	Tickets (Business Hours)	X				X
	Phone (Business Hours)	X
	Tickets (After Business Hours)	X
	Phone (After Business Hours)	X
Japan	Tickets (Business Hours)				X
	Phone (Business Hours)	X
	Tickets (After Business Hours)	X
	Phone (After Business Hours)	X
India	Tickets (Business Hours)	X
	Phone (Business Hours)	X
	Tickets (After Business Hours)	X
	Phone (After Business Hours)	X