Liferay Developer Services is a subscription-based offering designed to help your team create intelligent, connected solutions utilizing custom code or integrations. We have a team of Liferay experts whose sole focus is assisting developers with new or continued development efforts in and around the Liferay platform. Our team will help guide and advise your team through best practices, inform them of pitfalls and constraints, and provide examples to help you meet your needs.

You will also receive direct contact with our expert developers to help you with your custom needs, along with access to tutorials, sample code, and FAQs to help assist you through commonly encountered scenarios.

A Developer Services case can be a question about the best way to do something, or an issue or roadblock that is preventing your development team from moving forward in your Liferay project. These are situations where the advice or guidance from a Liferay expert would greatly increase your team's chances for success. We request that you put a reasonable amount of detail when creating a case so we can align the best possible resource to meet your needs. We will not be able to help you with requests that are too large. Those may be redirected to another Liferay team.

If the contract vendor is associated with your Liferay account and has the appropriate access, they should be able to create a ticket on your behalf asking us a question or issue. If the contract vendor does not have the appropriate access, but you would like them to, reach out to your Account Manager as you may need to purchase access for them.

If the partner is associated with your Liferay account and has the appropriate access, they should be able to create a ticket on your behalf asking us a question or issue. If the partner does not have the appropriate access, but you would like them to, reach out to your Account Manager as you may need to purchase access for them.

As our team works on your ticket, you will be in direct contact with one or more Developer Services engineers. This interaction will be through a ticket, emails, and through conference calls. All updates will be put into the ticket as that will be the tool Developer Services uses for tracking status and communication. We are limiting the direct communication with our engineers outside of the context of a ticket to allow them to the focus on active tickets.

Good News! You have the option to purchase more cases. Contact your Account Manager for more information.

Unfortunately, our Developer Services team is not for sale outside of the subscription. However, our Global Services team is! Contact your Account Manager to gain more information about starting an engagement.

 

Before you go ahead and create a ticket for the Developer Services team, we recommend that you take a look in our documentation and knowledge base and make sure that your need for support is not covered in our documentation. If your issue is not in our documentation, simply create a ticket in the Customer Portal. In order to help you utilize your subscription for Developer Services, our Subscription Services team will help to vet whether or not the ticket is actually a product issue that they will address or a development issue where the Developer Services team can help. Once a ticket is in the hands of a Developer Services team member, know that we will be with you until an agreeable resolution is reached.

You can go to the Customer Portal to find your ticket and ticket status.

When your ticket qualifies as a Developer Services case, our Subscription Services team will comment that your ticket will be moving to the Developer Services queue. Once in the Developer Services queue, we will work to make sure the status is updated regularly.