On May 16th at 4:14 PM PDT, one of our clusters experienced an infrastructure issue that impacted our data ingestion process. The issue was resolved on May 17th at 9:10 AM PDT.

During this time frame, approximately 40-50% of the events collected by customers in the Frankfurt region were not ingested into our database. However, the impacted data is securely backed up and we are currently working on restoring it.

 

Timeline

May 16, 4:14 PM PDT	First incident of data ingestion disruption occurred
May 17, 9:10 AM PDT	All data ingestion processes returned to normal and restoration efforts began
May 20, 5:42 PM PDT	Data restoration efforts and root cause analysis ongoing

 

We will provide further updates and a full incident report on this page as soon as the data restoration and root cause investigations are complete. 

We understand the importance of reliable data collection and sincerely apologize for any inconvenience this may cause. We appreciate your patience and understanding as we resolve this issue.