SaaS Support Coverage
SaaS Support Coverage に戻る
- Available Regions for Liferay SaaS
- Cross Region Disaster Recovery Add-On for SaaS
- Liferay SaaS Business Continuity
- Liferay SaaS Client Extensions
- Liferay SaaS Compatibility Matrix
- Liferay SaaS Data and Backups
- Liferay SaaS Monitoring Mechanisms
- Liferay SaaS Network and Security
- Liferay SaaS Performance and Penetration Test - Advanced Notice
- Liferay SaaS Product Details
- Liferay SaaS Shared Activities
- Liferay SaaSで正式サービスを開始する
- Liferay SaaS のプラン
- Liferay SaaSのメンテナンスとリリーススケジュール
- Premium Flexibility Add-On for SaaS
Liferay SaaS Shared Activities
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM).
Below is a summary of various activities that are shared between your team and the Liferay Cloud team. If you need assistance in understanding or executing these tasks, submit a ticket and Liferay Support will be happy to assist.
| Activity | Liferay will... | As a Customer, I should... |
| Provide and maintain the Liferay Cloud infrastructure | Implement bug fixes, new features, and improvements for the Liferay Cloud Infrastructure and provide status updates for the Liferay Cloud Infrastructure at status.liferay.cloud | |
| Deploy the Liferay Cloud Service Stack | Deploy and maintain the default Liferay DXP, Enterprise Search, Database, CI Server, Web Server, Backup Services as well as Commerce and Analytics Cloud | Submit a ticket if service configurations are needed |
| Develop and implement customizations | Provide features and tools to allow for development and deployment of customizations | Develop and deploy custom solutions via Client Extensions |
| Upgrade software | Update the Liferay Cloud Infrastructure, publish all the Service versions, and deploy new Services to customer environments | Test application after maintenance windows |
| Monitor infrastructure | Monitor the Liferay Cloud Infrastructure and provide monitoring tools for customer environments | Monitor custom solutions and submit a ticket in the event of an infrastructure issue |
| Autoscaling | Provide Autoscaling functionality and leverage it to maintain customer environment uptime | |
| Backup and restore | Perform regular backups and restore data in a disaster recovery event | Submit a ticket to request backup downloads if needed |
| Security | Report and resolve Sev 1 Security Vulnerabilities within the Liferay Cloud Service Stack and implement security and authentication best practices for infrastructure and Service Stack | Implement security best practices for custom solutions |
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