Liferay Cloud Platform
- How can I get information about incidents and scheduled maintenances?
- How can I open a Liferay Cloud ticket?
- How does the "environments" configuration on LCP.json work?
- Incidents and Uptime Status
- Liferay Cloud Platform Maintenance and Release Schedule
- Liferay Cloud Support FAQ
- Liferay Cloud Support Overview
- Private Cluster
- Staging with Liferay Cloud
- Support Access
- Uptime History for Liferay Cloud Infrastructure
- Why Isn't Liferay Cloud Open-Source?
Liferay Cloud Platform Maintenance and Release Schedule
Liferay Cloud Platform is an evolving product with updates and features being released regularly. Amidst that effort, we also want to provide a dependable environment for our customers to be well informed and able to plan as they use the platform. This is why Liferay has established a transparent release cadence strategy.
The release strategy consists of two release windows, or opportunities, for Liferay to release changes or fixes to the Liferay Cloud Platform. Those windows fall on Tuesdays and Thursdays from 8 am to 8 pm PST, or any other time that is communicated at least 14 days in advance.
Nearly all releases can be accomplished with no downtime or outage to the customer's application or to the Liferay Cloud Platform interfaces. As with any system, the larger the change, the higher the risk of unexpected downtime.
To make this transparent to the customer, Liferay separates releases into three different types: Patches, Minor, and Major. Each release type represents a different level of risk for downtime. Please see the table below for a breakdown of downtime risk for each release type.
Release Downtime Risk Assessment
| Release | Liferay Cloud Console | Liferay Cloud API | Customer Application |
Patches |
Low |
Low |
Low |
Minor |
Low |
Low |
Mid |
Major |
Mid |
Mid |
High |
Patches are released on an ad-hoc basis but always applied to the Liferay Cloud Platform within the defined release window. Minor releases are on a monthly schedule, and Major releases are on a quarterly schedule.
Please Note: this release schedule is a projection and Liferay reserves the right to not utilize any of the release windows or coordinate a maintenance/release during a different time if it deems it critical to the management of the system or customer applications.
Liferay will communicate with customers about any known downtime due to maintenance/releases at least 14 days in advance, with the exception of urgent situations in which Liferay will communicate 4 hours in advance.