The Liferay Enterprise Search (LES) subscription offers end-to-end support for LES features, including support and licensing for remote installations of Elasticsearch, Monitoring (for Elastic's Kibana), Cross-Cluster Replication, Security, Learning to Rank, and Search Experiences.

Without a Liferay Enterprise Search subscription, Liferay DXP and Liferay Commerce allow for the standalone (production) operation of an Elasticsearch cluste (single node or multiple nodes). This implementation is covered in the Search and Indexing Support Coverage.

For all Liferay customers who have purchased a Liferay Enterprise Search offering, the following coverage applies:

Defining Coverage

Subscription Services will assist with product defects, installation, usage and basic configuration. The product is defined as software created by Liferay or software created by Elastic which is embedded, integrated, or bundled with Liferay software and included as part of the LES offering.

Issues deemed to be product defects may be resolved through configuration, a new release of the product or emergency snapshot fixes. The official documentation determines the intended functionality of the product.

General guidance and documentation on the installation, usage and configuration of Liferay Enterprise Search software will be provided for the product (a) given that the product is being used in a compatible environment (as documented in the LES Compatibility Matrix) and (b) given that the product is being used as part of a remote Elasticsearch cluster integrated with Liferay DXP. 

The Liferay Enterprise Search subscription does not include assistance for advanced configuration, such as specific performance tuning values or architectural assistance for the Elasticsearch cluster, questions or requests related to customization, code development or new feature implementation. Additionally, the LES subscription does not include coverage for Elasticsearch issues that do not affect Liferay DXP search or Liferay Enterprise Search features. Such issues may relate to connecting the Elasticsearch cluster with external, non-Liferay applications, or they may be related to Elastic software that is not specifically included in the Liferay Enterprise Search features, for example Logstash, Beats or APM.

Compatible Versions

Please see the LES Compatibility Matrix.

For more details on the service life of specific versions, please consult the following page: Liferay Enterprise Search End of Life.

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