If there are any reproducible and unintended issues encountered while using Liferay Digital Experience Platform, Liferay Portal EE, and Liferay Commerce ("the product") in a compatible environment and fault is found to be with the product, then Liferay Subscription Services will seek to resolve the issue through patching or configuration changes according to the product service life.

Subscription Services will seek to resolve any reproducible and unintended issues caused by Liferay Digital Experience Platform, Liferay Portal EE or Liferay Commerce ("the product") while configuring the product in a compatible environment within its product service life. For more information please see the 

There are several areas of the product usage which have specific support coverage, including:

Product Defects policy.

Several areas of configuration for the product have specific coverage listed below. Some properties or settings of the product may impact its performance and will be handled by the Hardware and Performance Issues coverage article.