SaaS Support Coverage

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Liferay SaaS Site-Type Definitions

  Here is a breakdown of the three different site-types you can build with Liferay   SaaS and the capabilities that you will have at your disposal for each. Please   click on any of the individual capabilities to find more information on that   feature in our product documentation.   

 
"Engage"
Create personalized web experiences that attract and empower customers.
"Support"
Decrease your customer support costs with effective self-service.
"Transact"
Grow online revenue with first class self-service experiences.

Capabilities
Digital Experience Management
Author, organize and deliver rich, engaging and personalized digital experiences across multiple channels and devices
Manage multiple branded web sites ✅ ✅ ✅
Design the web site appearance ✅ ✅ ✅
Publishing workflows and version management ✅ ✅ ✅
Search Engine Optimization ✅ ✅ ✅
Content Accessibility ✅ ✅ ✅
Content Localization ✅ ✅ ✅
Multichannel experiences ✅ ✅ ✅
Manage multiple storefronts ✅ ✅ ✅
Manage site navigation ✅ ✅ ✅
Organize content with tags and categories ✅ ✅ ✅
Unified search experience ✅ ✅ ✅
Content Management and Operations
Create, organize and manage different content types
Manage Assets ✅ ✅ ✅
Manage Web content and structure ✅ ✅ ✅
Manage documents and media ✅ ✅ ✅
Manage multiple product catalogs ✅ ✅ ✅
Manage Product Information ✅ ✅ ✅
Manage Product Pricing     ✅
Manage Product Inventory     ✅
Manage Promotions and Discounts     ✅
Collaboration and Knowledge Sharing
Empower users to work together as a community to exchange information and achieve common business goals
Blogs ✅ ✅ ✅
Alerts and Announcements ✅ ✅ ✅
User Invites ✅ ✅ ✅
Knowledge Base   ✅ ✅
Social Tools   ✅ ✅
Wiki   ✅ ✅
Forums and Message Boards   ✅ ✅
Orders and Fulfillment
Process Orders     ✅
Design Order Workflows     ✅
Subscription Management     ✅
Manage Shipments     ✅
Personalization and Experimentation
Ensure a relevant and personalized experience is delivered to users based on past behavior and created segments
Personalize experiences for different user segments ✅ ✅ ✅
Run A/B testing to improve business outcomes ✅ ✅ ✅
User Interests and Content Recommendation ✅ ✅ ✅
Analytics and Optimization
Assess and improve the effectiveness and outcomes delivered through the digital experiences
Content dashboard ✅ ✅ ✅
Site analytics ✅ ✅ ✅
Asset analytics ✅ ✅ ✅
Traffic and Path Analysis ✅ ✅ ✅
Customer Data Management
Centralize disparate customer data to get a 360 degree view of customers and better understand customer behaviors and segments
Users and Account analysis ✅ ✅ ✅
Static and Dynamic Segmentation ✅ ✅ ✅
Unify customer data from different sources ✅ ✅ ✅
Identity Management and Governance
User, Organization and Account Management ✅ ✅ ✅
Personal Data Management ✅ ✅ ✅
Identity Management and Authentication ✅ ✅ ✅
Service Access Policies ✅ ✅ ✅
Data Modeling, Process and Business Logic
Design custom data models ✅ ✅ ✅
Capture data and information from users ✅ ✅ ✅
Design and manage process automation ✅ ✅ ✅

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