If an issue in the product code inhibits your development, then our support engineers will provide assistance in order to verify any Liferay product defect. When reporting the issue, please provide clear information on the specific API. This includes its expected and actual results, and a simple application or script that demonstrates the issue (if available).

Liferay seeks to resolve issues according to the intended functionality of the product. You may need to change any custom development that leverages unintended functionality.

If intended functionality is reported as an API issue, Subscription Services will explain the functionality using the existing code of the product, offer supporting documentation or a simple example. With API issues the intended functionality is not only defined in the official Admin Guide but in the javadocs and the JSON webservice listings. Please see the Liferay API Documentation knowledge base article for more information.

The Code Development and Architectural Assistance policies also guide the resolution of reported Liferay API issues.

Contact your Account Executive or Customer Experience Manager to discuss options for getting assistance with your custom development.