DXP Support Coverage
Cloud Services
Defining Coverage
- Liferay ensures that the product can be deployed and instantiated using the cloud service and can connect to the cloud service's database. Liferay ensures that the Liferay product can access the cloud service file system listed on the Compatibility Matrix.
- Liferay seeks to resolve any Liferay product issues that arise when used with a compatible cloud service. Issues with the cloud service must be handled by that cloud service's vendor.
- Subscription Services provides guidance on deploying and instantiating the product with a compatible cloud service.
- Subscription Services provides guidance on connecting the product to a compatible cloud service's database to store Liferay data.
- Subscription Services provides guidance on configuring the product to access a compatible cloud service's file system.
- The product is only compatible on a cloud service if each element in that cloud service's virtualized environment is also compatible with the product .
- Subscription Services isn't required to provide guidance on configuring cloud service specific features such as services, firewalls, ports, user access, and file management.
Liferay Provisioning and Cloud Services
The provisioning of the product is connected to the IP address or hostname of a Liferay product instance. In a cloud environment, the IP address or hostname of such an instance can change more frequently than in a physical machine. To ensure correct licensing of the product functions, please use Liferay Connected Services (LCS). Alternatively, configure your cloud service to have a static public IP address or static public hostname. The customer is responsible for configuring and maintaining these elements properly.
Specific Cloud Services
Some of the compatible cloud services have specific policies associated with them and some features or settings may be incompatible with the product. For more details, please review the support coverage of each compatible cloud service.