PaaS Support Coverage

Liferay PaaS and SaaS Experience

This document provides certain technical details, including quotas and limitations of certain resources provisioned with Liferay Subscriptions under Liferay's Composable Pricing Model across cloud-native, PaaS and SaaS deployment models. If you purchased Liferay Subscriptions under a prior pricing model, the specifications in this document do not apply to your Subscriptions; please go here

Cloud Native Pods - Sizing and Capacity

This section defines the scale and capacity of the customer's deployment, addressing Production Pods and Non-Production Environments.

Pod Quantities

Pod Definition: A "Pod" is the smallest deployable computing unit within a Kubernetes environment. It encapsulates a single, active running instance (node) of the Liferay application container.

Each Pod may utilize any number of vCPUs. Each Pod is limited to (1) copy of Liferay software.

Pod Quantity  & Scaling: Customers purchase an "Up to" quantity (e.g., "Up to 5" Production Pods) of Production Pods. Customers retain the flexibility to scale active running pods down and back up to the contracted maximum limit at any time. This “Up To” number is also the limit for UAT and DR environment clusters. Customers may use any number of Pods for non-production purposes.Liferay-Managed Infrastructure (PaaS & SaaS) Details

For customers utilizing Liferay-managed infrastructure, a baseline hardware tier (Standard or High Performance) must be selected. This choice dictates the physical sizing of the production pod and the default allowance for all six consumption-based resources.

Uniform Application Rule: The committed usage machine type applies uniformly to all six consumption metrics. Mixing and matching tiers (e.g., Standard for Client Extension RAM and High Performance for Database Storage) is not permitted. Additional usage for specific metrics may be purchased in advance. 

These baselines define the included allocation for usage-based measurements, which are reconciled quarterly.

Consumption Metric

Standard Machine Type Baseline

High Performance Machine Type Baseline

Client Extension RAM

2 GiB

4 GiB

Client Extension vCPUs

3 vCPUs

6 vCPUs

Traffic / Networking (monthly inbound + outbound)

1 TiB

2 TiB

Logs

300 GiB

1 TiB

Backup Storage

1 TiB

1 TiB

Database Storage

100 GiB

100 GiB

 

What's Included Per Environment

Each Environment included with Liferay PaaS or Liferay SaaS includes the following resources.

Resource

Scope

Standard

High-Performance

Database

Per Environment

Database Storage

 

100 GiB

200 GiB

Database Availability

 

Single instance

High Availability

Database Data Cache

 

Not included

Included

Storage

Per Environment

Search Storage

 

200 GiB

200 GiB

Cloud Storage (doc library + backup)

 

1 TiB

1 TiB

Networking/Traffic

Per Environment

Cloud Storage Transfer within GCP

 

250 GiB (not a consumption metric)

250 GiB (not a consumption metric)

Traffic (provisioned baseline)

 

200 GiB in / 200 GiB out

200 GiB in / 200 GiB out

Load Balancing

 

Global, 4 forwarding rules

Global, 4 forwarding rules

CDN

Per Environment

CDN: Data Transfer Out

 

100 GiB

1 TiB

CDN: Cache Fill

 

100 GiB

1 TiB

CDN: Cache Lookup Requests

 

30 million

30 million

Logging & Monitoring

Per Environment

Logging Storage

 

200 GiB

1 TiB

Observability

 

Included

Included

Observability Metrics Retention

 

Up to 13 months

Up to 13 months

Backup & Security

Per Environment

Backup and Restore

 

Included

Included

TLS / Certificates

 

Included

Included

NAT Gateway

Per Account

NAT Gateway

 

3 instances, 100 GiB processed

3 instances, 100 GiB processed

Additional Consumption and Overage

If your use of the following metrics exceeds the amounts covered by existing orders, Liferay may bill you for overage in the units specified below. Overages will be invoiced on an individual metric basis. Customers who exceed the agreed upon allowance are not required to select a higher machine type for all metrics.

Metric

Overage Billing Unit

Client Extensions: RAM

Billed per GiB per month.

Client Extensions: vCPUs

Billed per vCPU per hour.

Storage: Backup & Document Library

Billed per GiB per month.

Storage: Database

Billed per GiB per month.

Traffic / Networking

Billed per GiB per month.

Logs

Billed per GiB per month.

Other Quotas and Limitations (PaaS & SaaS)

Resource (Per Account)

Included

Build Minutes

1,000 per month

>Build Disk Space

20 GiB

 

Resource

Included (Per Environment)

Backup Retention

30 days

 

PaaS Experience Limitation

Status

VPN / mTLS

Not available

Private Service Connect

Not available

Database Engine

PostgreSQL only

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