Liferay is committed to providing an excellent customer experience. As part of this commitment, we offer free, limited support for Liferay Analytics Cloud that is separate from a customer's DXP support agreement. Our free support for Liferay Analytics Cloud is limited to the hours and channels outlined below.

 

Support Feature	90-Day Trial	Basic	Business	Enterprise
Official Documentation (Liferay Learn)
Knowledge Base Documentation (Liferay Learn)
Ticket Response Time		Same as DXP	1 Business Day	1 Business Day

*Live Chat support subject to regional availability

Product Levels

There are four levels of Liferay Analytics Clouds subscriptions available to customers: 90-Day Trial, Basic, Business, and Enterprise. Our support policy may be different according to the customer's support level. The Basic Level is included with DXP 7.4 Subscriptions at no additional charge.