Welcome to the New Liferay Customer Portal Experience!
We have just completed our migration to the new Customer Portal and support ticket experience. Browse the home page and top menu to see all the tools and resources available to you. Please note:
In-Progress Requests: You can find the support tickets you had in-progress before the migration by clicking My Tickets from the homepage or the Support dropdown menu
New Support Requests: To create a new support request, click Submit a Ticket from the homepage or the Support dropdown menu
If you are encountering any issues with reporting issues to Liferay Support on the new system, please contact us via: support.liferay.com/callback-request

Patching and Release

Liferay DXP Fix Delivery Method

Delivering fixes is one of the essential services included with your Liferay Enterprise Subscription. For Liferay DXP, we have designed our fix delivery method to match your project phase so you have ongoing access to the latest updates. Use the chart below as well as the definitions that follow to better understand how we provide fixes for Liferay DXP.

Development Phase: Maintenance Releases

Maintenance Releases are periodically released for every Liferay DXP component. Included in these releases are a collection of fixes that are carefully selected and uphold the quality and stability of the product by resolving known issues. Maintenance Releases undergo extensive QA testing and introduce significantly less risk than an Emergency Update. They represent the most current code base, and since Liferay focuses on resolving known issues in the current code base, we recommend that you stay up to date with the latest Maintenance Release during your project's development phases.

For the core modules and suites that are part of Liferay Digital Experience Platform, Maintenance Release will be released as a fix pack or release through Customer Portal. For other Liferay components and Marketplace apps, updates will be periodically available through the Liferay Marketplace or Customer Portal.

Estimated Release Targets Regular As Needed
Liferay DXP*
Liferay Commerce
Liferay Developer Tools**  
Liferay Frameworks***  

* Core Modules and Suites (Static, Foundation, Web Experience, Collaboration, Forms and Workflow)
** Liferay Developer Studio, Blade CLI, Liferay Workspace, Liferay Maven
*** Liferay Faces, Lexicon, etc.

Production Phase: Emergency Updates

Emergency Updates are provided on a case-by-case basis for Liferay components that are deployed on production environments. If your Production deployment schedule limits the amount of changes you can make to your Production environments, or their frequency, we recommend that you request Emergency Updates from the Liferay Support Team. These updates are customer-specific temporary solutions that will be included in future Maintenance Updates. For Liferay Digital Experience Platform, Emergency Updates are also known as hotfixes which are short-term solutions that can patch the core modules and suites. If you have installed Emergency Updates, we highly recommend that you bring your Liferay DXP system up to date with the latest Maintenance Updates, as soon as you enter a new Development Phase.

Estimated Release Targets Regular
Liferay DXP
Liferay Commerce
Liferay Developer Tools*  
Liferay Frameworks**  

* Liferay Developer Studio, Blade CLI, Liferay Workspace, Liferay Maven
** Liferay Faces, Lexicon, etc. 

Additional Information

 

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