¡Te damos la bienvenida a la nueva experiencia del Portal del cliente de Liferay!
Acabamos de completar la migración al nuevo Portal del cliente y gestión de tickets de soporte. Navega por la página de incio y el menú superior para conocer todos los recursos y herramientas a tu alcance. Ten en cuenta:
Peticiones en marcha: Puedes encontrar los tickets de soporte que tenías en marcha antes de la migración haciendo click en Mis tickets desde la página de inicio o desde el menú desplegable de Soporte.
Peticiones nuevas de soporte: Puedes crear un nuevo ticket de soporte haciendo click en Crear un ticket desde la página de inicio o desde el menú desplegable de Soporte.
Si encuentras cualquier problema para crear nuevos tickets al Soporte de Liferay en el nuevo sistema, contáctanos mediante support.liferay.com/callback-request.

Parches y versiones

Liferay DXP Fix Delivery Method

Delivering fixes is one of the essential services included with your Liferay Enterprise Subscription. For Liferay DXP, we have designed our fix delivery method to match your project phase so you have ongoing access to the latest updates. Use the chart below as well as the definitions that follow to better understand how we provide fixes for Liferay DXP.

Development Phase: Maintenance Releases

Maintenance Releases are periodically released for every Liferay DXP component. Included in these releases are a collection of fixes that are carefully selected and uphold the quality and stability of the product by resolving known issues. Maintenance Releases undergo extensive QA testing and introduce significantly less risk than an Emergency Update. They represent the most current code base, and since Liferay focuses on resolving known issues in the current code base, we recommend that you stay up to date with the latest Maintenance Release during your project's development phases.

For the core modules and suites that are part of Liferay Digital Experience Platform, Maintenance Release will be released as a fix pack or release through Customer Portal. For other Liferay components and Marketplace apps, updates will be periodically available through the Liferay Marketplace or Customer Portal.

Estimated Release Targets Regular As Needed
Liferay DXP* Checkmark.svg Checkmark.svg
Liferay Commerce Checkmark.svg Checkmark.svg
Liferay Developer Tools**
 
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Liferay Frameworks***
 
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* Core Modules and Suites (Static, Foundation, Web Experience, Collaboration, Forms and Workflow)
** Liferay Developer Studio, Blade CLI, Liferay Workspace, Liferay Maven
*** Liferay Faces, Lexicon, etc.

Production Phase: Emergency Updates

Emergency Updates are provided on a case-by-case basis for Liferay components that are deployed on production environments. If your Production deployment schedule limits the amount of changes you can make to your Production environments, or their frequency, we recommend that you request Emergency Updates from the Liferay Support Team. These updates are customer-specific temporary solutions that will be included in future Maintenance Updates. For Liferay Digital Experience Platform, Emergency Updates are also known as hotfixes which are short-term solutions that can patch the core modules and suites. If you have installed Emergency Updates, we highly recommend that you bring your Liferay DXP system up to date with the latest Maintenance Updates, as soon as you enter a new Development Phase.

Estimated Release Targets Regular
Liferay DXP Checkmark.svg
Liferay Commerce Checkmark.svg
Liferay Developer Tools*
 
Liferay Frameworks**
 

* Liferay Developer Studio, Blade CLI, Liferay Workspace, Liferay Maven
** Liferay Faces, Lexicon, etc. 

Additional Information

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