As a Liferay Support customer, you are able to assign an alloted number of designated contacts who will be able to communicate with the Liferay Support team and access all the customer resources on Customer Portal.

Team Member Roles

• Administrators have the ability to manage product activation and team member roles. They also have access to Customer Portal and the ability to create new tickets and comment on existing tickets.
• Requesters have access to Customer Portal and to the ticketing system.  Within the ticketing system, support Requesters have access to create new tickets and comment on existing tickets.
• Users have access to Customer Portal and "view-only" permissions within the ticketing system (where applicable).

Each account is entitled to a specific number of designated contacts based on your subscription level. 

• See: Number of Designated Contacts Chart
• Note that on the Customer Portal Team Members page, Support Seats is equivalent to your alloted number of  designated contacts. This is the number of team members you may assign to either the Administrator or Requester roles.
• There is generally no limit to the number of Team Members you may assign to the User role, with the exception of Limited tier which has a maximum of 10.

Viewing your Contact List

To view the current list of contacts associated with your Liferay project, please navigate to the Customer Portal > [Select a Project] > Team Members.

Adding or Changing a Contact

To add or change a contact, please ask one of your team members with the Administrator role to manage the changes:

• Administrators: please see this guide for more information: How do I manage my team members?
• If you require assistance with access for the Administrator role:
  • Please submit a ticket and select component: Activation Key & Project Administration
  • Limited or Basic Subscribers:  please email customer-service@liferay.com.
    • Please include the following information in the email:
      • First and Last Name
      • Business Email Account
      • Company Name
      • Phone Number of Contact
      • Contact Role - Requester or User

Important: to avoid delays in accessing Liferay Support resources, please submit requests on behalf of individual business accounts. It is not allowed to use a single designated contact as a forwarding service for other team members.

If you would like to add additional Support Seats beyond your allowed limit, additional Support Seats can be purchased. Please consult with your Liferay Account Representative or email: sales@liferay.com.