Designated Contact role names have changed from Developer to Requester, and from Watcher to User. For more details about Support Roles, please read the article below.

As a Liferay Support customer, you can assign designated contacts who will be able to communicate with the Liferay Support team and access all the customer resources on the Liferay Help Center.

• Administrators have the ability to manage product activation and team members. They also have access to Liferay Help Center and ability to create new tickets and comment on existing tickets.
• Requesters have access to the Liferay Help Center and to the ticketing system.  Within the ticketing system, support requesters have access to create new tickets and comment on existing tickets.
• Users have access to the Liferay Help Center and "view-only" permissions within the ticketing system (where applicable).

Each account is entitled to a number of contacts based on your subscription level.

	Platinum	Gold	Limited
Support Seats*	3	2
Support Users	Unlimited	Unlimited	Maximum of 10

* Support Seats consist of contacts with either the  Administrator or Requester role.  The number of Support Seats is determined by your projects’ service level, number of DXP Prod instances (if higher than 4) and active Designated Contact subscriptions.

Viewing your Contact List

To view the current list of contacts associated with your Liferay project, please navigate to the Customer Portal.

Requesting a Contact

To request a new or additional contact, follow the method associated with your service level, as listed below:

• Administrators of your project will be able to add or make any changes to your team’s contacts on Customer Portal. For more information, visit How do I manage my team members?
• If you require assistance updating the Administrator roles, please contact us:
  • Platinum or Gold Subscribers: submit a ticket and select Activation Key & Project Administration as your component.
  • Limited or Basic Subscribers:  please email customer-service@liferay.com.
    • When submitting your contact request, please be sure to provide the following information:
      • First and Last Name
      • Business Email Account
      • Company Name
      • Phone Number of Contact
      • Contact Role - Requester or User

Important: to avoid delays in accessing Liferay Support resources, please submit requests on behalf of individual business accounts. It is not allowed to use a single designated contact as a forwarding service for other team members.

If you would like to add additional Support Seats  beyond the maximum allowed, you can purchase additional Support Seats by consulting with your Liferay Account Representative or email sales@liferay.com.