A new notification capability has been added to the Orders Questions & Answers feature (formerly Commerce Order Notes) to improve timely communication between Buyers and Order Managers, ensuring that Order Managers are notified when a Buyer adds a comment and Buyers are notified when an Order Manager responds.

To support both user notifications and email notifications, we created a new System Object: Commerce Order Note. By leveraging Object Actions, it is now possible to trigger notifications directly from the Questions & Answers flow.

On the Commerce Order Note object, we introduced two terms — Order Note Recipient Emails and Order Note Recipient IDs, to dynamically determine the recipients of email and user notifications. The recipient selection logic respects channel-level configurations, including Open Orders Visibility Scope, Placed Orders Visibility Scope, ensuring that notifications are sent exclusively to users who are authorized and within the configured visibility scope.

Additionally, a new toggle was added in the Channel configuration — Enable Notifications User Scope — which, when activated, ensures that only the buyer user who is the owner of the order receives notifications for responses from Order Managers.

This ensures that notifications are both permission-aware and contextually relevant, maintaining privacy while improving responsiveness.

Key Benefits:

• Improved Communication Efficiency: Buyers and Order Managers are instantly notified of new messages, reducing response times and eliminating manual follow-ups.

• Role and Permission-Based Accuracy: Notifications are dynamically scoped to authorized users only, ensuring privacy and reducing unnecessary alerts.

• Targeted & Controlled Visibility: Private notes and user-scoped configurations ensure sensitive communications are shared only with intended recipients.

• Configurable & Flexible: Channel-level visibility settings combined with the Enable Notifications User Scope toggle allow organizations to tailor notification behavior according to operational needs.

Within the Orders Admin Panel, a new “Recalculate” button has been introduced in the Order Summary.

This button enables administrators to recompute overall order totals following manual adjustments to order lines, executing a controlled summary-level recalculation without re-triggering the full pricing engine.

Key behavior:

• For any line the user has manually adjusted, the system preserves the user-entered values.

• For lines that have not been modified, the system retains the existing calculated values.

• Existing discounts on each line continue to be included in the total discount calculation.

• Manual quantity adjustments do not trigger changes to delivery pricing.

Key Benefits:

• Preserves User Control: Manual adjustments remain intact and are never overridden.

• Prevents Unintended Repricing: The full pricing engine is not triggered, reducing risk of unexpected changes.

• Improves Accuracy: Users can safely recompute totals without manual recalculation outside the system.

• Enhances Efficiency: Reduces reliance on external tools (e.g., spreadsheets) for validation.

We have introduced account-scoped order visibility to ensure that Order Managers only see and manage orders belonging to the Accounts they are assigned to.

This enhancement includes:

• A new regular role: Order Administrator

  • Grants out-of-the-box (OOTB) visibility and control over the Orders and Shipments panels within the Commerce Applications Menu.

• A new Order permission: Manage Accounts Scoped Orders

  • Assigned OOTB to the Order Manager Account Role.

  • When granted, this permission automatically filters orders so users can only view orders associated with the Accounts they are assigned to as Order Manager.

By combining the Order Administrator role with the Manage Accounts Scoped Orders permission, Order Managers can directly manage the full order lifecycle for their assigned Accounts through the Administrative Panels—without exposure to unrelated Account data.

Key Benefits:

• Data Isolation & Security: Ensures Order Managers only access orders relevant to their assigned Accounts.

• Improved Operational Focus: Reduces noise by removing visibility of unrelated orders, enabling faster and more accurate processing.

• Enhanced Governance & Compliance: Supports stricter access control policies and aligns with account-based operational models.

• Scalable Multi-Account Support: Ideal for organizations where multiple Order Managers operate across different Accounts.

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