When issues happen during maintenance periods, end users saw an unbranded default maintenance page. This leaves part of the user flow unattended, with customers unable to forward users to the correct next steps. Setting up and managing maintenance pages that work when DXP is down requires technical skills that not all customers possess, making it impractical for many.
Now we allow customers to upload a maintenance page they designed, fitting their brand and instructing customers on what to do. The implementation functions indepedently from their DXP instance so, as soon as they detect a downtime, they can enable the maintenance page in their Cloud Console to be displayed for their users while they address the issue that caused the downtime.